Payments Policy

What payment options do you accept?

We are happy to accept secure payments via Shop, Paypal, Google Pay, Klarna, Visa, Mastercard and other popular credit and debit cards. You may also pay via direct Bank Transfer in Europe and our system will send our full banking details via email.

Is your site secure?

When placing an order or accessing your Dermfix online shopping account you will note that our website pages are secure via https:// and Google Trust Services.  If you visit any page on the website with https:// at the start of the address you can access more information about the certification by right-clicking the padlock in the address bar.

Are my card details safe with you?

When checking out you will see that we use a secure page for the card transactions and personal details. We do not store credit card details, nor do we share customer details with any 3rd parties.

How do I place an order?

Ordering from Dermfix is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check and adjust the contents of your shopping cart at any time by clicking the “Cart" button at the top right of the page. If you decide to remove an item from your cart, just click “Remove” for the product you would like to remove. You can also adjust the quantity of any product in your shopping cart using + and - buttons.

Once happy with your selection you should click on the “Checkout” button to proceed. Next you will need to enter your phone number or email, the delivery address, (you can click to adjust the billing address if different), your choice of shipping method and finally payment via one of the options offered. Finally, you will need to click on the “Review Order” button to check and then complete your order. The website will then show your confirmed order number and also despatch a confirmation email to your inbox. In the case of any problem or query you can always email us at info@dermfix.com

Can I track and view my orders?

Once you have a registered account on the Dermfix website you will be able to log-in and view the progress of your order, confirm your order number, and contact customer services with your exact order details if necessary. When logged into your private Dermfix account you can change invoice and delivery addresses, change passwords, print copies of orders, and of course re-order more items quickly and easily.

Dermfix GmbH, Ried 46c, Westendorf, Tirol, 6363, Austria
info@dermfix.com